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Home      Detailed Prices

Basic Price Options

Free Services: Diagnostics, dust cleaning, recycling, and travel (pickup, delivery).

The table below lists our basic service priority options. All of our services fall under this scheme. However, we do offer flat rate options on some services. These flat prices are based on the average time that the particular service takes and it is there to give you a sense of security, so you can know how much IS going to cost, even if the service takes longer than expected.

Service Comparison
Based on
location and priority

Priority of service

Value Priority
Best Price
Standard Priority
Price/Time balance
Express Priority
Fastest Service

At Our Place

(3hr maximum cost)

$27 /hr
Save 25%
$36 /hr $54 /hr
Same Day Service1
At Your Place $40 /hr
Save 15%
$48 /hr $64 /hr
Same Day Service1

Remote Assistance
From Our Place to Yours

$34 /hr
Save 15%
$40 /hr $56 /hr
Same Day Service1

 

 

Detailed Pricing Tables

The tables below are available so that, if you wish, you can determine almost exactly how much your service will be before you ask to have it done.

The easiest way to figure this out is to e-mail us or call us and ask for a quote. This usually only takes a couple minutes.

 

 

Show All Price Tables | Close All Price Tables



List of On-site Services: Show || Hide

On-site Services
(Hardware installation priced separately)

Priority of service
Notice needed* and price**

Value
Save 15%

Standard
Balance It

Express1
Get it fast

PC Pickup2

Have a technician stop by at your convenience to pick up your PC for service

Free2
3 - 6hr notice

$15
1 - 2hr notice

Remote Technical Assistance

Have a technician remotely log in to your PC to help with:

E-mail issues, slow performance, answering questions, hard to reproduce software bugs, or when in-shop and on-site service are unavailable

$8.50 /15min
($34 /hr)
Save $6 /hr
2 day notice

$10 /15min
($40 /hr)
12 - 24hr notice

$14 /15min
($56 /hr)
1 - 3hr notice

On-site Service

Have a technician come to your door.
Pay no travel fees for service in the local area2

  • See the table below for on-site service time averages.

$40 /hr
Save $7.20 /hr
3 day notice

$48 /hr
12 - 24hr notice

$64 /hr
1 - 3hr notice

1. Express Service Note: with the Express Service level, same day service is possible in most cases.  If service is requested late in the day but still needs to be completed on the same day, this can be done for a flat $30 upgrade to After Hours Express Service. For PC Pickups this upgrade charge will only be applied once (i.e. you wouldn't have to pay the upgrade charge on pickup and in-shop service, just one).
2. Pickup Note: There is neither a travel fee nor a Local pickup and drop off fee for PCs that are to be serviced in the local area. If service is canceled after a PC has been picked up then the pickup and drop off service will total $15. All areas farther than 15 miles from the center of Lexington, KY will have a $1/mile travel cost applied to the bill.
* Time Note: This notice period is the time between when you tell us you need service and the available slots on the schedule for that service priority.  (E.g. If notice of Standard priority service is given at 2PM on Tuesday, then calendar availability for that service should start between 2PM on Wednesday and 2PM on Thursday.
** Price Note: If an appointment takes longer to schedule than estimated, your bill will be discounted accordingly to the proper service priority.


On-site Service Time Averages
Service Hours
Network  

Wired network on-site setup

1 - 4
Wireless network on-site setup 1 - 2
Network troubleshooting 1 - 2
Networked software troubleshooting 1 - 3
File , media, and printer sharing setup 1 - 2
Networked printer setup 1 - 2
Software  

PC optimization and cleanup

1 - 2
Virus removal 1+
Windows reinstall 2 - 4
New program install 1 - 2
E-mail set up (Outlook, Thunderbird, Live Mail, etc.) 1 - 2
Hardware  

Install replacement parts

1 - 3

Printer setup

1 - 1.5
New PC setup 1 - 2

 



List of Software Services: Show || Hide
Software and Maintenance Bundles
For In-shop Service

(Hardware installation priced separately

 

Priority of service
Notice needed* and price**

Value
Save 25%
Standard
Balance It
Express1
Get it fast
General Diagnostics
Time to determine cause of unknown malfunction and make recommendations

 

Free
(1 - 2 days)

$10
(1 - 8 hrs1)

Level  1   Software
·         3 Essentials
Or
·         1 Repair

 

$27
Save $9
(4 - 6 days)

$36
(1 - 3 days)

$54
(1 - 2 days1)

Level  2   Software
·         Complete essentials service
Or
·         3 essentials with 1 repair

$40
Save $13.50
(4 - 8 days)


$54
(2 - 5 days)

$81
(1 - 2 days1)

Level  3   Software
·         2 repairs
Or
·         1 fresh start + complete essentials service

$47
Save $15.75
(4 - 8 days)

$63
(2 - 5 days)

$94
(1 - 2 days1)

Level  4   Software
·         1 specialty service
Or
·         Complete repairs and essentials service
Or
·         1 fresh start + 1 repair
(data backup is highly recommended with the fresh start)

 

$72
Save $24
(5 - 10 days)

$96
(3 - 8 days)

$144
(1 - 5 days2)

Essentials Repairs Fresh Start Specialty

□    1 CD software install

□    Clean up temporary files and/or optimize Windows settings

□    Uninstall requested software

□    Install anti-virus software on healthy computer

□    Check for and fix security vulnerabilities

□    Thoroughly clean dust from PC

□    Set up scheduled backup to an existing drive

□    Data backup (from healthy hardware)
(Storage medium cost may apply, e.g. $1/DVD)

□    Windows recovery

□    3rd party software issue resolution

□   Clone working hard drive to another drive

□    Windows reinstallation with optional reformat plus installing all drivers need for proper operation

□   Installation of Linux or Mac OSx (only available on certain hardware)

NOTE: Always backup important data before installing a new OS!

□   Data recovery from failing hardware (90% success rate) (no charge if no data is recoverable)

□    Setting up PC with second operating system (dual boot)

1. Express Service Note: with the Express Service level, same day service is possible in most cases. If service is requested late in the day but still needs to be completed on the same day, this can be done for a flat $30 upgrade to After Hours Express Service.
2. Data Recovery Note: data recovery turnaround time is dependent on the health and size of the storage medium. The data recovery process may take 5 days or more on a failing large capacity storage medium. This process can be expedited only so much.
* Time Note: This is the estimated amount of time that the service request will take to complete based on work done during business days at normal hours of operation. The estimated time period begins after recommended work is approved.
** Price Note: If service takes longer than estimated, your bill will be discounted to the service priority that matches the actual amount of time that service took.



List of Hardware Services: Show || Hide
Hardware Labor Pricing
For In-shop Service

(Parts priced separately)
Priority of service
Time* and price**
Value
Save 25%
Standard
Balance It
Express1
Get it fast

General Diagnostics
Time to determine cause of unknown malfunction and make recommendations

Free
(1 - 2 days)
$10
(1 - 8 hrs1)
Level 1  Hardware Installation
DVD/CD-ROM, oil/add fan2, power supply, USB card, network card, other PCI cards, (Does not include bootable PCI cards)
$13
Save $4.50
(2 - 5 days)
$18
(1 - 2 days)
$27
(1 -8 hrs1)
Level 2  Hardware Installation
Hard disk drive, video card, CPU, LCD replacement, backlight
$27
Save $9
(4 - 6 days)
$36
(1 - 3 days)
$54
(1 - 2 days1)
Level 3  Hardware Installation
Motherboard, transfer computer to new case, laptop fan replacement
$36
Save $12
(4 - 8 days)
$48
(2 - 4 days)
$72
(1 - 2 days1)
Level 4   Hardware Installation
Laptop motherboard, DC-in re-soldering
$72
Save $24
(5 - 10 days)
$96
(3 - 5 days)
$144
(1 - 2 days1)

1. Express Service Note: with the Express Service level, same day service is possible in most cases. If service is requested late in the day but still needs to be completed on the same day, this can be done for a flat $30 upgrade to After Hours Express Service.
2. Fan Note: Fan replacement labor is half price if fan is purchased from Faithworks, or free if coupled with other work. This pricing does not include built-in laptop fans.
* Time Note: This is the estimated amount of time that the service request will take to complete based on work done during business days at normal hours of operation. The estimated time period begins after recommended work is approved.
** Price Note: If service takes longer than estimated, your bill will be discounted to the service priority that matches the actual amount of time that service took.